PEOPLE

Nurturing our diverse talent

Our growing talent pool is instrumental in driving our strategies and enabling the business to stay ahead in a dynamic business scenario, where today’s wow becomes tomorrow’s ordinary. We have created a culture that promotes team effectiveness and enables our colleagues to enhance the connect with all our stakeholders. We have implemented various employee initiatives during the year. Some of them are explained here.

Leadership development

  • The General Manager Development Programme for cohort 2 adopted the process of experiential learning and was conducted at Nanyang Technological University in Singapore
  • We initiated the IHCL Sustainability Leadership Development Programmes for our chief engineers. This was designed and executed in collaboration with National Institute of Industrial Engineering (NITIE), Mumbai. This is focussed on environment, health, safety and sustainability

Both these programmes continue to focus on Action Learning Projects, which are aligned to our Company’s goals.

Online learning

  • Taj LEAD continues to provide functional and leadership online learning content
  • We partnered with American Hotel & Lodging Educational Institute (AHLEI) to provide supervisors and managers functional expertise through an online platform
  • We deployed Hello English, an interactive English learning app for 550+ frontline associates
  • We also initiated the pilot of the Tajness learning app, which helps bring Tajness values to life

Mindfulness training

  • Continuing the senior leadership team’s emphasis on emotional intelligence, we conducted a session on mindfulness
  • This session focussed on paying attention to the present moment, non-judgmentally and respond appropriately to all involved stakeholders

VConnect

  • VConnect is our continuous engagement initiative at IHCL
  • It is a virtual space where employees can voice their opinions anonymously, at any point of time
  • The initiative is deployed in over 90% of our hotels in India
  • The feedback from employees are addressed by managers within ten days of receiving them

IHCL Strategy Meeting

IHCL Cultural Meeting

Taj Stars Awards

Vconnet

14,500+ Employees participated*
  
4,00,000+ Responses received*
80,000 Qualitative verbatims received*

* Since June 2018