INTRODUCING OUR CAPITALS

The key enablers of our business

We, at IHCL, deploy various resources and nurture relationships towards meeting our organisational objectives. Through our operations, we focus on enhancing the value we create for all our stakeholders and managing these resources and relationships optimally.

Financial Capital

Our financial resources

Our key financial resources primarily include equity, internal accruals and debt. The objective is to steadily strengthen our balance sheet, enhance profitability and cash flows, and emerge as the most profitable hospitality company in South Asia.

`7,474 Crores Capital Employed*
`711 Crores Operating Cash Flow*
2.11 Net Debt to EBITDA*

Manufactured Capital

Our assets

The hotels and properties we own or manage, as well as our offices represent the physical infrastructure our business depends on. We invest regularly in these assets and are focussed on improving efficiencies across all of them.

179 Hotels#
(including pipeline)
149 Hotels#
(operational)
22,000+ Rooms#
(including pipeline)
17,888 Rooms#
(Operational)
12,781 Rooms#
(Owned)
5,107 Rooms#
(Managed)

Intellectual Capital

Our know-how and expertise

Our collective capabilities and insight help us craft unique experiences for our guests. Our signature services, brands, standard operating procedures and trademarks represent our intangible assets. We continue to enrich these intangible assets to sustain and enhance our competitive advantage.

686 Trademarks registered#
128 Trademarks applied#

Human Capital

Our people

Our teams are integral to our business. We have embraced a culture of excellence and meritocracy to nurture our people. We believe in selecting the right talent, training them and instilling in them the spirit of entrepreneurship.

32,670 Employees*
84% Frontline retention*

Social & Relationship Capital

Our relationships

We conduct our business in a responsible manner and engage with all stakeholders including customers, regulators, governments, suppliers and contractors, communities, and the society at large. We create long-term value for them.

`8.54 Crores CSR expenditure*
(including group companies)

Natural Capital

Our natural resources

Our operations rely on natural resources and we recognise the impact of our operations on the natural ecosystem. We focus on utilising the scarce natural resources in an optimal manner. From embracing renewable energy to curtailing waste, we adopt a 360-degree approach to managing our ecological footprint.

971.5 Specific water consumption* (Litre/Guest Night)
38.6 kg Specific Green House Gas (GHG) emissions* (CO2/Guest Night)

* For FY 2018-19   # As on April 30, 2019